FIXED - Members' Area Running Slow - Server Issue

General discussion about things happening at mysatin.com & satinplay.com
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mysatin
Posts: 370
Joined: Tue Jul 11, 2006 3:16 pm

FIXED - Members' Area Running Slow - Server Issue

Post by mysatin »

We are currently experiencing some slow performance on the server that hosts the members' areas of mysatin.com and satinplay.com - it is not affecting the forum or the free areas of mysatin.com/satinplay.com. Access is available, but downloads seem to be running slower than normal :(

The issue is being investigated by the colocation facility at the moment and we hope to be back up and running at full speed shortly!
mysatin
Posts: 370
Joined: Tue Jul 11, 2006 3:16 pm

Re: Members' Area Running Slow - Server Issue

Post by mysatin »

Just an update - the server has been checked and there is no issue with it, but the network connection is still running slowly which is affecting download speeds from the members' areas :( We are still working with the technicians at the colocation facility to attempt to get this fixed as soon as possible.

As a work-around in the interim we have copied the most recent videos to a different server which is running much quicker (although not as fast as we would like) - you can access these links from the members' areas home pages.
mysatin
Posts: 370
Joined: Tue Jul 11, 2006 3:16 pm

Re: Members' Area Running Slow - Server Issue

Post by mysatin »

The issue is now resolved - downloads should be back to full speed! :)

The problem has been identified as an issue with a layer 3 switch within the colocation facility. The switch has now been fixed which has resolved the problem.

Apologies for any inconvenience
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