Members' Area Issue

Discuss features that you want to see available in the members area. Which picture format/size, video format/size is best?
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mysatin
Posts: 363
Joined: Tue Jul 11, 2006 3:16 pm

Members' Area Issue

Post by mysatin » Thu Apr 12, 2012 5:41 pm

Today we have had a hardware failure on one of the servers that hosts the members' area for mysatin.com and satinplay.com. Unfortunately members may currently have trouble accessing some of the content.

We are working hard with the colocation facility to get up and running again with new hardware as soon as possible and we will try to post updates here as we get them.

mysatin
Posts: 363
Joined: Tue Jul 11, 2006 3:16 pm

Re: Members' Area Issue

Post by mysatin » Thu Apr 12, 2012 9:59 pm

We have installed a new disk into the server to replace the broken one and are currently copying across the data.

Our email inboxes are still offline, so if you have been trying to send us a message, please be patient while we wait for those to come online.

mysatin
Posts: 363
Joined: Tue Jul 11, 2006 3:16 pm

Re: Members' Area Issue

Post by mysatin » Thu Apr 12, 2012 11:32 pm

Members areas are largely back online - we are still working on a few other issues at the moment

mysatin
Posts: 363
Joined: Tue Jul 11, 2006 3:16 pm

Re: Members' Area Issue

Post by mysatin » Fri Apr 13, 2012 9:16 pm

We have had another hardware failure on the replacement hardware! :( We are working with the hosting company to get things back online as soon as possible

mysatin
Posts: 363
Joined: Tue Jul 11, 2006 3:16 pm

Re: Members' Area Issue

Post by mysatin » Fri Apr 13, 2012 11:20 pm

The hosting company are currently installing (yet) another new harddrive so that we can restore from backup

mysatin
Posts: 363
Joined: Tue Jul 11, 2006 3:16 pm

Re: Members' Area Issue

Post by mysatin » Sun Apr 15, 2012 9:48 pm

All issues with the members' areas were resolved on Saturday so access should no longer be intermittent (and we are working our way through emails to reply to). As a bonus we have managed to get an upgrade to the server hardware at the same time! :D

If you have any concerns or access issues then please get in touch

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